Privacy Policy

Last updated: March 9, 2026

This Privacy Policy describes how MediCost Malaysia collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy outlines what information we gather, how we use it, and your rights regarding your personal data.

Information We Collect

We collect various types of information to provide and improve our educational services. When you visit our website, we automatically collect certain technical data including your IP address, browser type, and pages you visit. This helps us understand how users interact with our resources on medical expense planning, healthcare cost comparison, and critical illness financial preparedness.

If you choose to create an account, subscribe to our newsletter, or contact us with questions about MySalam, PeKa B40, or other health schemes, we collect personal information such as your name, email address, and any messages you provide. We only collect information that is necessary to serve your needs and improve our educational content.

• Technical data: IP address, browser information, device type
• Usage data: pages visited, time spent, navigation patterns
• Account information: name, email address, preferences
• Communication data: messages sent through contact forms
• Cookie data: tracking and preference information

How We Use Your Information

We use the information we collect to deliver accurate, relevant educational content about medical expense planning in Malaysia. Your data helps us understand which topics interest you most, whether that’s comparing public versus private healthcare costs, understanding medical inflation trends, or learning about critical illness insurance schemes.

We also use your information to improve our website functionality, personalize your experience, respond to your inquiries, and send you updates about new educational resources. We analyze usage patterns to identify gaps in our content and ensure we’re addressing the real concerns of Malaysians planning for healthcare expenses. Your information is never sold to third parties and is used solely to enhance our services.

Your Rights and Choices

You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, typically within 30 days.

You can also control your privacy preferences through your browser settings. You may opt out of receiving promotional emails by following the unsubscribe instructions in our communications. Additionally, you can manage your cookie preferences to limit data collection while maintaining access to our educational resources on healthcare cost awareness and financial preparedness for critical illness.

Cookies and Tracking

We use cookies to enhance your browsing experience and gather analytics about how our website is used. These small files help us remember your preferences, track which educational resources about medical expense planning are most popular, and understand user behavior patterns. Cookies enable us to provide a more personalized experience when you return to our site.

You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality, but you’ll still be able to access our educational content about MySalam, PeKa B40, healthcare cost comparison, and critical illness financial preparedness. For detailed information about how we use cookies, please refer to our Cookie Policy.

Data Security and Storage

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses industry-standard encryption for data transmission. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your information.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable Malaysian data protection laws. If you request deletion of your account and data, we will remove your information from our active systems, though some data may be retained in backups for a limited period.

Third-Party Services

Our website may include links to external resources and references to third-party healthcare schemes such as MySalam and PeKa B40. However, we do not control these external websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through our site.

We may use analytics services to understand how visitors use our educational content about medical expense planning and healthcare costs. These services may collect anonymized data about your browsing behavior. We do not share your personal information with these analytics providers beyond what is necessary for them to provide their services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. We will notify you of any significant changes by updating the “Last updated” date at the top of this page. Your continued use of our website following such changes indicates your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you have concerns about any changes, please contact us using the information provided below.